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How to contact the Help Desk: Local phone: Toll-free phone: |
Dial-up access numbers
- Beulah/Hazen, ND - (701) 873-4433
- Bismarck/Mandan, ND - (701) 557-5100
E-mail server information
- Incoming Mail Server (POP3) - pop.btinet.net
- Outgoing Mail Server (SMTP) - smtp.btinet.net
Technical Support Tools
When calling our Help Desk
The BTInet Help Desk is staffed from 8 AM to 8 PM, Monday through Friday, excluding holidays. Our technicians are well versed in all aspects of Internet use, from initially setting up your BTInet account and connecting to the Internet to general browsing and sending and receiving E-mail.
The BTInet Help Desk can assist you in configuring Internet Explorer 6, 7 or 8 and Outlook Express 6, Windows Mail or Windows Live Mail to work with our Internet access service. We support those items related to your BTInet service under the following operating systems: Windows 2000 Professional, Windows XP, Windows Vista and Windows 7 as well as Macintosh System 10.
To enable our help desk to assist you in an efficient manner, go through these steps before you call our help desk:
- Be in front of your computer and have the computer turned on. We'll likely ask you to run through a series of checks and settings on your computer system to help isolate the problem.
- Have any error messages written down. If you received an error message on your computer, it helps us to know what the message said. Also, if you can remember, be prepared to describe what you were doing when the error occurred, any steps you have taken or any changes you have made recently.
- Allow ample time. Wouldn't it be nice if all problems were as easy as, "Click here and your problem will go away!" Unfortunately, that's not the case, so prepare to have at least 10 to 15 minutes to address the problem you're having.
- Be prepared to leave your name and number in voicemail. While we strive to staff adequately, the number of callers varies from minute to minute so you may get our answering machine when you call.
Most of all, please feel free to contact us. Our goal is to make your Internet experience the best it can be by solving whatever problems you have that is within our control. And although there are limits to the extent of support that we can offer, it never hurts to ask.
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