Article DSL018

Why does my DSL modem "lock-up" or "disconnect?"

There are several reasons a modem can "lock-up" or frequently "disconnect." Listed are some possible reasons as to why this may occur.

Power Spikes - Faulty power strips can cause inconsistent power resulting in frequent disconnects and modem restarts.
Port Scanning - Network monitoring programs that do port scanning may cause the modem to lock-up.
Viruses or Worms - A virus or worm on your computer or network may cause the modem to lock-up or frequently restart. Update and run your anti-virus software periodically to identity and remove any viruses or worms before they cause a problem.

To get your modem back online simply unplug the power cord, wait 30 seconds and plug it back into your power source.