Article GEN002

Mail Quota Exceeded

Your mailbox on our server can hold up to 1 GB worth of e-mail messages. When your mail on our server exceeds 1 GB you will receive an email from postmaster@btinet.net stating, “Your mail quota has been exceeded.” Our server will also reject new messages sent to you and the sender will receive a rejection notice stating your mailbox is full until you remove enough messages to get below the 1 GB limit. This article will assist you in keeping your mail under the 1 GB limit.

Netscape Mail and Outlook Express and Windows Mail Users

Please remember to check your e-mail on a regular basis to download any new messages you may have received. Downloading your messages on a regular basis will keep your mailbox on the server smaller, making it easier to download new messages before they become to large. The more mail you have on the server, the longer it will take you to download your messages.

Netscape or Outlook Express is set to Leave Messages on Server

If your Netscape Mail or Outlook Express is set to “Leave Messages on Server”, you will need to either “Use Webmail to View and Delete Messages in Your Mailbox” or Change your mail settings to no longer leave messages on server.

Change Mail Settings for Netscape 6.x or 7.x

1. Open Netscape Mail
2. Click Edit
3. Click Mail & Newsgroups Account Settings
4. Highlight Server Settings for the BTInet Account
5. Uncheck "Leave messages on server"
6. Click OK

Change Mail Settings for Outlook Express 5 or 6

1. Open Outlook Express
2. Click Tools
3. Click Accounts
4. Select Mail Tab
5. Highlight BTInet account
6. Click Properties
7. Select Advanced Tab
8. Uncheck "Leave a copy of messages on server."

Change Mail Settings for Windows Mail

1. Open Windows Mail
2. Click Tools
3. Click Accounts
4. Select Mail Tab
5. Under the Mail Section, Highlight BTInet account
6. Click Properties
7. Select Advanced Tab
8. Uncheck "Leave a copy of messages on server."

Webmail Users

Please remember to check your mail on a regular basis and delete unwanted message before your mailbox reaches quota. Keep in mind that after you delete a message you need to empty the trash to permanently remove the message from the server by clicking on Folder in the upper left hand corner and clicking the "Empty Trash" button.

Use Webmail to View and Delete the Messages in Your Mailbox on Our Server.

1. Go to http://webmail.btinet.net
2. Enter your e-mail address and password
3. Click Login
4. Click Folders
5. You will get a list of Folders and the number of messages each folder contains
6. Click on the Folder you want to view
7. Delete all unwanted message
8. Return to Folders list
9. Click Empty Trash

Back Up Your Webmail Folders

If you wish to save messages you are currently storing in Webmail, Article WBM009 in the FAQ will show you how to back up your Webmail Folders. 

Purchase Additional Space

If you feel you need more than 1 GB of space on the mail server, you can purchase additional space on a monthly basis. E-mail sales@btinet.net, or call our business office at (701) 255-5151 or (800) 287-2810 to request additional space and costs involved.

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