The BTInet Help Desk is staffed from 8 a.m. to 8 p.m., Monday through Friday, excluding holidays. Our technicians are well versed in all aspects of Internet use, from initially setting up your BTInet account and connecting to the Internet to general browsing, accessing our news server and sending and receiving e-mail.

The BTInet Help Desk can assist you in configuring your pre-installed version of Internet Explorer and Outlook Express or Windows Mail to work with our Internet access service. We support those items related to your BTInet service under the following operating systems: Windows 2000 Professional, XP, and Vista as well as Macintosh System 9 and higher.

Contacting the Help Desk:

Use any of the options below to contact us, and one of our technicians will get back to you.

• Phone: Call us at 701-255-5117 or 800-667-7891. If our help desk phone lines are busy, or if you call when our help desk is closed (late nights, weekends and holidays), please leave a brief voice mail message and we will get back to you as soon as possible.
• E-mail: If you feel more comfortable in contacting our help desk by e-mail, send us a message at help@btinet.net.
• Support Request Form: You may also fill out our online Support Request Form.

Frequently Asked Questions (FAQ)

The Frequently Asked Questions contain many of the common items handled by the BTInet Help Desk, and are an excellent resource for finding answers too many of the questions you may have about your service.

What to Know Before Calling:

We realize that your time is very valuable. To enable our help desk to assist you in an efficient manner, go through these steps before you call our help desk:

• Be prepared to leave your name and number in voicemail: While we strive to staff adequately, the number of callers varies from minute to minute so you may get our answering machine when you call.
• Be in front of your computer and have the computer turned on. We'll likely ask you to run through a series of checks and settings on your computer system to help isolate the problem.
• Have any error messages written down. If you received an error message on your computer, it helps us to know what the message said. Also, if you can remember, be prepared to describe what you were doing when the error occurred, any steps you have taken or any changes you have made recently.
• Be reasonably free of distractions. Try to keep background noise and distractions such as children or pets to a minimum so you are able to focus on your conversation with us.
• Allow ample time. Wouldn't it be nice if all problems were as easy as, "Click here and your problem will go away!" Unfortunately, that's not the case, so prepare to have at least 10 to 15 minutes to address the problem you're having.

Most of all, please feel free to contact us. Our goal is to make your Internet experience the best it can be by solving whatever problems you have that is within our control. And although there are limits to the extent of support that we can offer, it never hurts to ask.