Broadband Services Optimization and Support

The following information may assist you in getting the best possible experience out of your BTInet Broadband services. Because of variables outside of our control (including your physical location, computer configuration, etc.), some of the steps listed may or may not improve the quality of your connection.

Unable to Connect or Browse

If you are currently unable to connect or browse using your DSL or Fixed Wireless Service the first thing you should try before contacting the help desk is to reboot your equipment. In most instances rebooting your equipment will resolve your connectivity issue.

DSL Users	Fixed Wireless Users
Unplug the power cord from the back of your Qwest provided Cisco or ActionTec DSL Gateway for 30 seconds. Plug the power cord back in and wait an additional 30 seconds for a connection to reestablish before trying to access your Internet connection again. If you are still unable to connect, it may be necessary to reboot your computer, server, and or the router setup on your network.	Unplug the power cord and the "network" cable from the SmartBridge Powershot cable for 30 seconds. Plug the power cord and "network" cable back in and wait an additional 30 seconds for a connection to reestablish before trying to access your Internet connection again. If you are still unable to connect, it may be necessary to reboot your computer, server, and or the router setup on your network.

Speed Test

We recommend conducting a speed test before continuing with any of the changes outlined on this page. Conducting this test now will allow you to better gauge if there is an improvement from the changes you make. Because this test is conducted over the Internet, you may want to run more than one test from different locations to get a more accurate idea of your connection speed over the Internet itself. After you have tried some of the steps on this site you may want to run the speed test again to see if there is a noticeable improvement.

DSL Users	Fixed Wireless Users
If you run the speed test on this site and feel you are not getting the speed of service you were expecting, your first point of contact would be to Qwest. The type of service you selected with Qwest controls the maximum speed of your service. Need Advanced Configuration Information for your Qwest provided DSL equipment? Looking for a firmware upgrade? Check out Qwest's DSL Modem Support page.	If you run the speed test on this site and feel you are not getting the speed of service you were expecting, contact the BTInet Help Desk for further assistance. Visit our Wireless FAQ for further troubleshooting ideas and answers to common questions about the BTInet Fixed Wireless service.

System Optimization

The information in this section was provided by a third-party Web site outside of BTInet's control and is listed here for your convenience. BTInet cannot guarantee the accuracy of this information and cannot be held liable for any issues that may arise from the use of this information. Help Desk support on this item is not available.

By default, many computer systems are configured for smaller data size transfer limits like those experienced while using a dial-up connection. The following information will assist you in optimizing your computer to transfer more data over your BTInet Broadband connection.

Right-click the appropriate link below for your operating system.
Depending on your browser, choose "Save Link As" or "Save Target As."
Save the file to your desktop or the destination of your choice.
Once the file has downloaded close out of all running programs and disconnect from the Internet.
Double-click on the file you saved to your desktop or the destination of your choice.
Answer "Yes" when asked if you would like to enter the information into the Registry.
Click "OK" on the confirmation window stating the information was successfully entered into the Registry.
Restart your computer.

Downloads

Additional Assistance

You may also want to consider going to PC PitStop to access a more detailed utility to optimize your connection. However, note that BTInet cannot guarantee the accuracy of this information and cannot be held liable for any issues that may arise from the use of this information.